Last Updated: June 2026
At AOHAR, customer satisfaction is important to us. Because our tea ware products are fragile and shipped internationally, we have established the following Refund & Return Policy to ensure a fair and transparent shopping experience for both our customers and our business.
1. Return Eligibility
AOHAR only accepts return or refund requests for products that:
- Arrive damaged during shipping;
- Are defective due to manufacturing issues; or
- Are incorrect items shipped by AOHAR.
To be eligible for assistance:
- Any quality-related issue must be reported within 7 days of delivery.
- Shipping damage must be reported within 48 hours of delivery.
- Customers must provide clear photos of the product, the outer packaging, the shipping label, and a brief description of the issue.
- Please keep all original packaging until your claim has been reviewed and resolved.
Returns requested due to personal preference, change of mind, accidental purchases, or other non-quality-related reasons are generally not accepted.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been used or show signs of use;
- Products damaged due to improper use, negligence, or accidental damage;
- Customized or personalized products;
- Discounted, promotional, or clearance items;
- Products damaged after delivery due to improper storage or handling.
3. Return Authorization
Please do not return any item without contacting AOHAR first.
All return requests must be reviewed and approved before a return is authorized.
Unauthorized returns may be refused or may not qualify for a refund.
4. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within the applicable reporting period.
Please provide:
- Your order number;
- Clear photos of the product;
- Photos of the outer packaging;
- Photos of the shipping label.
After reviewing your claim, AOHAR will determine the most appropriate solution, which may include:
- A replacement shipment;
- A partial refund; or
- A full refund.
The resolution offered will depend on the nature and severity of the issue.
5. Return Shipping
For approved claims involving damaged, defective, or incorrect products, AOHAR will determine the most appropriate solution based on the specific circumstances.
Because international return shipping is often expensive, customers may not be required to return the item in many cases.
If a return is required and the issue is determined to be the responsibility of AOHAR, reasonable return shipping costs may be covered by AOHAR.
Original shipping charges are non-refundable unless otherwise required by applicable law.
6. Refund Processing
Refunds will only be issued after the claim has been reviewed and approved by AOHAR.
If a return is required, refunds will be processed within 3–5 business days after the returned item has been received and inspected.
Refunds will be issued to the original payment method used for the purchase.
Please note that banks and payment providers may require additional processing time before the refund appears in your account.
7. Incorrect Address or Refused Delivery
Customers are responsible for providing accurate shipping information.
Orders returned due to an incorrect shipping address, refusal of delivery, or failure to collect the package may not qualify for a full refund.
Shipping costs, return shipping charges, customs fees, and handling costs may be deducted from any eligible refund.
8. Order Cancellation
Orders may be cancelled before shipment.
Once an order has been shipped, cancellation requests cannot be guaranteed.
9. Return Address
Please do not return products to our company address unless instructed by AOHAR.
If a return is approved, we will provide the appropriate return instructions and return address.
10. Policy Updates
AOHAR reserves the right to update or modify this Refund & Return Policy at any time.
Any changes become effective immediately upon publication on this page.
11. Contact Us
If you have any questions regarding refunds or returns, please contact us.
Company Name: AOHAR
Email: yuechuanchen4@gmail.com
WhatsApp: +44 7759787816
Company Address:
Room 618, Phase 1, Shenghui Garden
No. 52 Huanghe Road
Longhu District, Shantou City
Guangdong 515041
China
Phone: +86 13825863009