Last Updated: June 2026
Welcome to AOHAR! Below are answers to some of the questions our customers ask most frequently. If you cannot find the information you need, please feel free to contact us.
1. Where do you ship from?
All AOHAR products are carefully packed and shipped from Guangdong, China.
We proudly serve customers around the world.
2. Which countries do you ship to?
We ship to most countries worldwide.
If your country is not available during checkout, please contact us and we will do our best to assist you.
3. How long does shipping take?
Order processing usually takes 1–3 business days.
Estimated delivery times are:
- Standard Shipping: 7–20 business days
- Express Shipping (where available): 3–10 business days
Actual delivery times may vary due to customs clearance, weather conditions, local holidays, or carrier delays.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please allow 24–72 hours for tracking information to become available.
5. Do I need to pay customs duties or import taxes?
Depending on your country’s regulations, customs duties, VAT, or import taxes may apply.
These charges are determined by your local customs authority and are the responsibility of the customer.
6. What if my tea ware arrives damaged?
We carefully inspect and securely package every order.
If your item arrives damaged during transportation, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Photos of the damaged product
- Photos of the outer packaging
- Photos of the shipping label
After reviewing your claim, we will provide an appropriate solution, such as a replacement or refund.
7. Can I return my order?
We only accept returns for products that arrive damaged, defective, or incorrect due to our error.
Returns for personal preference, change of mind, or other non-quality-related reasons are generally not accepted.
Please refer to our Refund & Return Policy for complete details.
8. Can I cancel my order?
Yes.
Orders may be cancelled before they have been shipped.
Once an order has been dispatched, cancellation may no longer be possible.
9. Are your tea ware products handmade?
Many of our tea ware products are handcrafted by skilled artisans.
As a result, slight variations in color, glaze, texture, dimensions, or finish are natural characteristics of handmade craftsmanship and should not be considered defects.
10. Is the tea ware food safe?
Yes.
Our tea ware is intended for normal tea preparation and daily use.
Product materials are listed on each product page whenever applicable.
11. How should I care for my tea ware?
We recommend handling tea ware with care.
To help extend the life of your tea ware:
- Avoid sudden temperature changes.
- Wash gently by hand whenever possible.
- Avoid dropping or striking the product against hard surfaces.
Please follow any specific care instructions provided with individual products.
12. Which payment methods do you accept?
We accept secure payment methods available during checkout.
Available payment options may vary depending on your location.
13. Is my payment secure?
Yes.
Your payment is processed through secure third-party payment providers.
AOHAR does not store your complete credit card information.
14. How can I contact AOHAR?
If you have any questions, we are always happy to help.
Email: yuechuanchen4@gmail.com
WhatsApp: +44 7759787816
Company Address:
Room 618, Phase 1, Shenghui Garden
No. 52 Huanghe Road
Longhu District, Shantou City
Guangdong 515041
China
Phone: +86 13825863009