Last Updated: June 2026
Thank you for shopping with AOHAR.
We are committed to delivering your order safely and efficiently. Please read the following shipping policy before placing your order.
1. Order Processing
- All orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed or shipped on weekends or public holidays.
- During peak seasons, promotional events, or holidays, processing times may be slightly extended.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
2. Where We Ship From
All AOHAR products are carefully packed and shipped from Guangdong, China.
We proudly ship to customers worldwide.
3. Estimated Delivery Time
Delivery times vary depending on the destination country and the shipping method selected at checkout.
Typical delivery estimates are:
- Standard Shipping: 7–20 business days
- Express Shipping (where available): 3–10 business days
Please note that these are estimated delivery times only and are not guaranteed.
Delivery may take longer due to customs inspections, severe weather, transportation disruptions, public holidays, or other circumstances beyond our control.
4. Shipping Costs
Shipping costs are calculated automatically at checkout based on the destination, package weight, and selected shipping method.
Any available free shipping promotions will be clearly displayed during checkout.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
Please allow 24–72 hours for the carrier’s tracking system to update after shipment.
If you have not received your tracking information within a reasonable time, please contact us and we will be happy to assist you.
6. Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are determined by your local customs authority and are the responsibility of the customer.
AOHAR has no control over these charges and cannot predict their amount.
7. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered due to an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping charges may apply for reshipment.
Any shipping costs incurred in these situations are the responsibility of the customer.
8. Shipping Delays
Although we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:
- Customs clearance
- Extreme weather conditions
- Airline or carrier delays
- Peak shipping seasons
- Local transportation disruptions
We appreciate your patience and understanding should these situations arise.
9. Lost or Damaged Packages
If your package arrives damaged during transit, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the damaged product
- Photos of the outer packaging
- Photos of the shipping label
If a package appears to be lost during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate and provide an appropriate solution.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Company Name: AOHAR
Email: yuechuanchen4@gmail.com
WhatsApp: +44 7759787816
Company Address:
Room 618, Phase 1, Shenghui Garden
No. 52 Huanghe Road
Longhu District, Shantou City
Guangdong 515041
China
Phone: +86 13825863009